Orange’s GenAI-based Sharlie to advance AI assistant’s evolution in customer-facing, says GlobalData
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Sharlie is among the first native, speech-to-speech natural conversational assistants being deployed in a customer-facing environment by Orange, a major European consumer telecoms provider. It is initially rolling out the new GenAI-based tool for validation and refinement at scale for the customer community of its French online, fixed and mobile secondary brand Sosh. The move is expected to enable […]
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