The opportunity to connect with a real person is crucial to a positive customer service experience – Amex research
Survey finds Amex customers prioritize choice, accuracy and human support while embracing AI for routine tasks From scheduling appointments to booking hotels, generative AI (Gen AI) is transforming how people make purchases, plan vacations and manage everyday tasks. But as consumers continue to engage with Gen AI, the pace and scale of adoption will depend […]
The post The opportunity to connect with a real person is crucial to a positive customer service experience – Amex research appeared first on NOCASH ® de 25 ani.
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