Three quarters of businesses who’ve deployed a live AI agent have been forced to shut it down – research

17 Jul 2026 - 14:35
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Sinch AB announced findings from its new global research report, The AI Production Paradox, revealing that 74% of enterprises have already rolled back or shut down an AI customer communications agent after deployment due to a governance failure. That rate increases to 81% among organizations with fully mature guardrails. The study is based on an independent […]

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