BBVA cuts customer inquiry response times by more than 15% in Italy and Germany thanks to AI
Two generative AI assistants developed by the teams managing BBVA’s contact centres in Italy and Germany—the Group’s two fully digital banks—”have reduced the average handling time for the most common customer enquiries about products, services and general procedures by more than 15%” – according to the press release. By speeding up information retrieval and response preparation, […]
The post BBVA cuts customer inquiry response times by more than 15% in Italy and Germany thanks to AI appeared first on NOCASH ® de 25 ani.
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