Banking AI trained to admit uncertainty resolves more customer queries at a fraction of the cost

31 Jul 2026 - 19:10
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Backbase, the company behind the AI-native Banking OS, released the findings of a peer-reviewed study on production-grade banking AI. It was led by Denys Katerenchuk-  Head of AI Research at Backbase, previously of Google and IBM. It is among the first peer-reviewed accounts of a banking-grade language model measured in live production. The hardest problem in customer-facing […]

The post Banking AI trained to admit uncertainty resolves more customer queries at a fraction of the cost appeared first on NOCASH ® de 25 ani.

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