Bank of America embeds generative AI into customer service tools
More than 18,000 employees use EricaAssist as a human-assisted AI agent to help serve clients. New Generative AI capabilities deliver contextual guidance in under three seconds, helping resolve client needs faster and supporting decision making by customer service representatives. EricaAssist reduces average call times by nearly one minute per interaction. Bank of America announced enhancements […]
The post Bank of America embeds generative AI into customer service tools appeared first on NOCASH ® de 25 ani.
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