BBVA experiments with AI to summarise customer conversations

BBVA tested OpenAI’s GPT-3, „one of the largest Artificial Intelligence (AI) language models ever created”, on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, the bank asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation. GPT-3 (Generative Pre-trained […] The post BBVA experiments with AI to summarise customer conversations appeared first on NOCASH ® de 19 ani.

BBVA experiments with AI to summarise customer conversations

BBVA tested OpenAI’s GPT-3, „one of the largest Artificial Intelligence (AI) language models ever created”, on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, the bank asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation. GPT-3 (Generative Pre-trained […]

The post BBVA experiments with AI to summarise customer conversations appeared first on NOCASH ® de 19 ani.